Help Center

How do I download a digital guide?

Right after payment, your thank-you page shows a Download PDF button for each guide you bought. Links stay active for 1 hour; reopening the thank-you page creates a fresh link.

When will my physical order ship?

Physical items ship to US addresses. Once your order is dispatched, tracking details are shared with you.

Which payment methods do you accept?

Checkout is handled by Stripe and accepts major credit and debit cards, plus other methods shown at checkout.

How do I cancel or change my All-Access Pass?

Sign in and open your account page, then choose "Switch plan, update payment or cancel". Cancellations take effect at the end of your paid period.

Can I return an item?

Yes — see our Refund Policy for eligibility and how to start a return.

Tracking details are sent once your physical order is dispatched. If you haven't received tracking within 5 business days of ordering, email us with your order email address and we'll look it up.

Digital guides don't ship — they're available instantly from your thank-you page.

Email support@shopomnimarket.com and include the email address used at checkout. We aim to reply within 1–2 business days.

See also our Refund Policy and Privacy Policy.